Supporting E-taxation of the Mozambique Tax Authority

Dutch Institute for Public Administration / PBLQ

Management and leadership, Business Process Redesign, Intermediary between solution provider and Tax Authority, Quality Assurance and Training of civil servants


Overall project value (EUR)
Over € 1.000.000

Proportion carried out by candidate (%)

No of staff provided

Name of client
Autoridade Tributária de Moçambique

Origin of funding
Common fund BTC; varying donors of different countries  

Dates (start/end)
January 2011 - October 2015

Detailed description of project
The project supports the Tax Authority of Mozambique (AT) to modernise their organisation, business processes and related ICT. In addition to the business process redesign, a substantial part of the projects is the implementation of standard ICT products, which replace the existing legacy applications.
The project is part of AT's quest for further professionalising AT and to realise its strategic objectives, developing a modern legitimate and cost efficient tax collection and to improve the climate for investments to be done by local and international companies. The project is funded by various donors who support the tax administration's development as part of country's diminishing reliance on donor assistance.

Activities include:

  • Intensive support of the Program manager and project managers;
  • Implement change management approach:
  • Investigate legal possibilities
  • Investigate the external environment
  • Investigate administrative processes
  • Develop a business strategy and model
  • Get quick wins and improvements
  • Develop the process redesign
  • Impact analysis

Type of services provided
The activities were partly focused on how the activities should be executed as also hands-on support to the realisation of the products related to the activities. Description of actual services provided by your staff within the assignment:

  • Consultancy  and advice
  • Project management
  • Reporting

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please contact us +31 (0)70 36 36 36